New stream service - "No subscription" message

[Haystakk]

I'm a new Sky Stream owner as of this morning. Initially, after struggling to activate the puck (no idea why), I am now showing as having active subscriptions on My Sky and thought everything was set up to work.

Yet my puck is still showing "No subscription" when it boots up. Any help appreciated.

[UnrealityTV]

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@Haystakk wrote:

I'm a new Sky Stream owner as of this morning. Initially, after struggling to activate the puck (no idea why), I am now showing as having active subscriptions on My Sky and thought everything was set up to work.

Yet my puck is still showing "No subscription" when it boots up. Any help appreciated.

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Have you tried rebooting the puck? Turn off at the wall for a minute then power back on. 

[Haystakk]

Certainly have. Too many times to count.

[UnrealityTV]

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@Haystakk wrote:

I'm a new Sky Stream owner as of this morning. Initially, after struggling to activate the puck (no idea why), I am now showing as having active subscriptions on My Sky and thought everything was set up to work.

Yet my puck is still showing "No subscription" when it boots up. Any help appreciated.

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If it's saying you have no active subscription on MySky then you'll need to ring Sky and find out why. 

[KevNewMedia]

Hi @Haystakk 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Haystakk.

[Tom-W19]

Hi @Haystakk 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.