@Sfree63 as this is the initial setup and your puck hasn't linked to your account you can try this:
1. Turn the puck off at the plug.
2. Turn over the puck and hold down the power/standby button.
3. keep hold of the power button and turn the plug back on.
4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go.
5. The puck is reset, you'll have to connect to Wi-Fi or whatever you use, set up the remotes and then you'll get an activation code.
6. log into the sky activate site and enter the code and that's it.
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