0

Discussion topic: New set up not connecting to internet

Reply
Avatar for Cp2211
Level 0 icon
What's this?
This message was authored by: Cp2211

Message posted on ‎04 Dec 2025 12:12 PM

New set up not connecting to internet

Got new hub and tv connection to broadband but no internet.  Tried all advice on help.  Nothing working. 

Report post
Post 1 of 2
79 Views
0 Likes
Reply
Reply

All Replies

Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎04 Dec 2025 03:40 PM

Re: New set up not connecting to internet

Posted by a Superuser, not a Sky employee. Find out more

You need to provide some more info on what you have tried and exactly what stage in the setup you are getting  any failure to connect messages?

If it's not connecting through the setup process to your wifi, try using an ethernet cable temporarily to your hub and when the setup has completed, then try again to connect wifi to your router again.

Try powering off the Sky  Stream box briefly and try the setup process again.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 2 of 2
52 Views
0 Likes
Reply
Reply