Hi @Nicky671
It may be a bit of the paper has stuck inside the remote. Have you taken the back cover off and taken the batteries out to check?
Work through the steps in this help article: https://www.sky.com/help/articles/remote-control-help-sky-glass
If still not working you will need to speak to Sky for a replacement (we are fellow subscribers here on the community). Or try this online form: https://www.sky.com/help/forms/streaming-tv-remote
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
