New Customer - "Sorry, we're having technical difficulties"

[Vistrix]

Im a new customer trying to sign up to Broadband and a TV package, switching from Vodafone.

I pressed continue on the last step of the Sky application and received the below web page. I've received an email from Vodafone saying they've received instruction from Sky about me leaving Vodafone, but no email from Sky themselves about signing up to the new product as a new customer!

What do I do here? The Sky online support is awful, it didn't have any information about this issue and the live chat agent refuses to help and I cannot speak to someone on chat.

I am not sure if it successfully signed up now.

[Stephen+Mourton]

Hello @Vistrix .  I have escalated this to the Sky team, they will be in touch soon but keep an eye out for a small multicoloured icon in the bottom left of this enquiry when you next sign in, and you should also get an email confirmation to your registered email.

[Brill+Gill]

Thanks for escalating this @Stephen+Mourton. We’ve sent @Vistrix an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[DJRobOwen]

I am having the same issue, tried on my phone, my laptop, a different browser, and in incognito mode.  I am currently with EE and looking into their packages a bit more closely now.  Please help!

[Brill+Gill]

Hi @DJRobOwen, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Vistrix]

Just an FYI for anyone else who reads this...

I tried signing up again with Chrome in incognito mode and I received the same error.  Then I tried Firefox in incognito mode and it worked immediately with no issue.

[DJRobOwen]

After trying about 7 times over 3 days  (EE have sent me half a dozen or so "sorry you're leaving" messages 🤣) I've gotten it orderd!  I just don't know if my voucher will valid now, but i'll cross that bridge when I come to it I suppose.

[ClaireInEDI]

I've had the same issue on chrome mobile, laptop, firefox laptop and even firefox private session. I've tried over different days and always end up there no matter what. It feels a bit silly that it should be so difficult to sign up to a service. If anyone has tips or tricks, ideally that don't involve ordering over the phone, I'll take them.

[Coley-W95]

Hi @ClaireInEDI, welcome to the Community Forum. Sorry to see that you've been experiencing issues with placing an order in for Sky services online. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[RedDragon54]

I'm having the same issue - mobile (Chrome), laptop (Arc and Safari), been trying for 3 days.

The chat bot assistant is useless, why do Sky make it so hard for new customers to join them?!

Please can someone from Sky team contact me too, as they have the others?

[ClaireInEDI]

Hey! I ended up being advised to call -  [removed] (posting of the number in digits was blocked)-  and once I got hold of someone (the wait was really not long), it all fell into place.

I still have thoughts and opinions on how this should work online, but the peeps on the phone are delightful, so if you know what you want, I recommend you call. Good luck!

Moderator Actions: Removed phone number

[Cardel]

Hi there @RedDragon54 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Carol
 

[RedDragon54]

Thanks you CLAIREINEDI I'll give that a try

[LuBrighton]

Why is it so difficult to switch to Sky Broadband and TV? I've been trying for 4 days now, and all I get is an error message. I've tried several different browsers at different times of day and night, and still nothing.

[chewman]

Same issue as most I think, I have a limited time to move over to sky from my current provider before they jack my proce up to something stupid, but the website just wont allow me to finish sign-up. I'm after a tv + bb package but like everyone else it falls at the last hurdle.