Netflix not working showing error code UI-800-3

[Stev1eM]

Can't get Netflix to work at all but it works ok though the app on our phones?

[Fothergill1]

Hi @Stev1eM Here a few things you could try.  Firstly restart your puck through Settings > System Management > Resets and updates > restart device.  Note that Refresh Apps is in the same menu structure so you could do that after the reboot.

The App refresh can take a few hours to complete (I do it overnight) but is done in the background so you can still use the puck.

I'm not sure if you are able to but if you can get to the Netflix homepage go to Get Help (top left under your profile name) and select reload Netflix.  If your problem with netflix is that you cannot register of access it in any way then the following link may be of help. https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix 

Good luck.

[lettice]

That error often refers to a network glitch or an app system refresh issue.

As mentioned above try a Sky Stream Puck settings restart or an apps refresh in the Puck settings. An apps refresh can take up to 24 hours to complete.

Try the Netflix reload within the Netflix app itself. That may sign you out of Netflix, so you will need to sign in again.

Would also recommend doing a broadband router restart.

[Fothergill1 · Accepted solution]

@Stev1eM  Further to the post form @lettice if you go to Reload Netflix in the get help dropdown it does not sign you out but if you choose Sign Out they you would need to sign back in again with your Netflix username & password.

[Stev1eM]

Hi, thanks for posting up a "fix".

After going through all the Settings on both the Sky system and Netflix we did pretty much what you suggested and we got our Netflix running again.

The annoying thing was after we had the Netflix error code displayed we found out Sky system showing technical fault and it wouldn't even let us do anything! 

We ended up rebooting everything, reloaded all the wi-fi passwords, signed out of Netflix on everything then signed back in again.

We've had Sky installed for about a month now and it's the second time that our puck seems to have "dropped out" requiring a reboot along with out WiFi hub so I don't know if this is a common issue or what?

• Anyway we're all sorted now, many thanks to you for taking the time to help us resolve our problem.👍🏼

[Stev1eM]

Hi thanks for replying to my query. 

I managed to sort the problem eventually by signing out, rebooting everything and signing back in so doing pretty much everything that you and Fothergill suggested.

Thanks to both of you guys for taking the time to respond to my query, I really appreciate it👍🏼