Netflix not transferred over

[Kellyr26]

Hi,

I set my mum up with Sky it was installed on the 10th of March. I set up all the various apps and registered her Netflix account so it's now via Sky for free with adverts. Chose the package of £0 as it asks you to do on the screen, all good.

Netflix have taken a payment today, spoke to their online chat and the guy said its not connected there should of been an email from Sky to activate. I don't remember this, can't find said email. Anyone else done this recently and remember if they had to activate via email?

Thanks 

[MarkGoldsmith · Accepted solution]

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@Kellyr26 wrote:

Hi,

I set my mum up with Sky it was installed on the 10th of March. I set up all the various apps and registered her Netflix account so it's now via Sky for free with adverts. Chose the package of £0 as it asks you to do on the screen, all good.

Netflix have taken a payment today, spoke to their online chat and the guy said its not connected there should of been an email from Sky to activate. I don't remember this, can't find said email. Anyone else done this recently and remember if they had to activate via email?

Thanks 

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Hi @Kellyr26 no you don't need to activate via an email, you just need to follow the steps outlined here (https://www.sky.com/help/articles/how-to-activate-netflix) .

One thing to perhaps check is that you haven't accidentally created 2 Netflix accounts or linked the Sky account with the wrong Netflix account. If you have done the latter, Netflix should be able to unlink the incorrect Netflix account from Sky and you can then follow the activate process again to link to the correct account.