Netflix account issue

[LukeTurn1988]

Hi all,

I've recentley joinwd Sky, and added Netflix Premium to my account. As I knew I was going to be doing this, I cancelled my old netflix account. Since then, I can use Netflix on my sky puck no problem, but when I try to log in on other devices, it tried to activate my old account, promting me restart my membership. This will be becausw both my old netflix accoint and current sky account is linked to the same E-mail address.

Have tried talking to Netflix Customer Service, who have been no help at all. 

Thanks in advance for any help.

[BenJoBanjo]

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@LukeTurn1988 wrote:

Hi all,

I've recentley joinwd Sky, and added Netflix Premium to my account. As I knew I was going to be doing this, I cancelled my old netflix account. Since then, I can use Netflix on my sky puck no problem, but when I try to log in on other devices, it tried to activate my old account, promting me restart my membership. This will be becausw both my old netflix accoint and current sky account is linked to the same E-mail address.

Have tried talking to Netflix Customer Service, who have been no help at all. 

Thanks in advance for any help.

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You didn't need to cancel your old account. The billing would have automatically switched from Netflix to Sky when you activated your Netflix account on the Stream puck. 

Can you log in to the Netflix website with your Netflix account email address and password? 

You may have to get Sky to unlink the account then start a new account with a new email address for Netflix. 

[LukeTurn1988]

I can use my new netflix account on my sky puck no problem, but trying to log in on other devices it think I'm trying to access my old account.

Unfortuantley I didn't know I could migrate my old account over, so cancelled before I signed up to sky.

[MarkGoldsmith]

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@LukeTurn1988 wrote:

I can use my new netflix account on my sky puck no problem, but trying to log in on other devices it think I'm trying to access my old account.

Unfortuantley I didn't know I could migrate my old account over, so cancelled before I signed up to sky.

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Double check the email address you used for your "new account". I didn't think you could have 2 Netflix accounts with the same email address so it's possible you are accidentally logging in which the old email address.

The Netflix account you first login to on your Sky device will be the one that is linked to your Sky account. To unlink it you have to contact Netflix, Sky customer support can't help as the linking is on the Netflix account side rather than the Sky account side.