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Discussion topic: Mysky_1998 error code for upgrade to movies

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This message was authored by Markaaasaa This message was authored by: Markaaasaa

Mysky_1998 error code for upgrade to movies

I'm trying to upgrade my sky stream to get sky movies but keep getting the error code MYSKY_1998

 

software all up to date.

 

can someone advise?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Mysky_1998 error code for upgrade to movies

Posted by a Superuser, not a Sky employee. Find out more

@Markaaasaa have you tried restarting the sky stream puck. You can do this by unplugging it, wait 30 seconds and plugging it back in.

 

as the puck is just a mini computer it's prone to little software glitches like this and a restart usually clears them. If that doesn't help then the issue may be less with your stream puck and more a sky service issue.

 

you could always try adding sky movies via the MySky mobile app or by logging into my Sky via a web browser as well.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Bagpuss1978 This message was authored by: Bagpuss1978

Re: Mysky_1998 error code for upgrade to movies

Had a similar issue with entering PIN (to view certain programmes) where it wasn't recognised- MYSKY_7998/ 7999 error messages on new sky stream. 
As suggested by other member pulled the power cable out for 30 or so seconds, back in, rebooted puck and all sorted. 

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