This discussion topic has been answered Discussion topic: My5 won't load

This message was authored by: Mikiminx · ‎16 Apr 2025

Is anyone else having problems with my 5 on demand? 5 star works but my channel 5 on my playlist doesn't.

This message was authored by: caesarome · ‎16 Apr 2025

Is this on Sky Q, Glass or Stream ?

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This message was authored by: GD1 · ‎16 Apr 2025

@caesarome As poster mentions playlist this is Glass/Stream, related and a known issue with the 5 on demand app

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: pcorbridge · ‎18 Apr 2025

Many thanks.

factory reset resolved the issue and all playlists stayed in tact.

only hassle was logging back into the apps but didn't take too long.

👍👍

This discussion topic has been answered Discussion topic: My5 won't load

Problems with 5 on demand

Re: Problems with 5 on demand

Re: Problems with 5 on demand

Re: CH5 app spinning wheel.

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