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This discussion topic has been answered Discussion topic: My5 won't load

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Avatar for Mikiminx
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This message was authored by: Mikiminx

Message posted on ‎16 Apr 2025 06:21 PM

Problems with 5 on demand

Is anyone else having problems with my 5 on demand? 5 star works but my channel 5 on my playlist doesn't.
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This message was authored by: caesarome

Message posted on ‎16 Apr 2025 07:21 PM

Re: Problems with 5 on demand

Posted by a Superuser, not a Sky employee. Find out more

@Mikiminx 

Is this on Sky Q, Glass or Stream ?

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This message was authored by: GD1

Message posted on ‎16 Apr 2025 07:37 PM

Re: Problems with 5 on demand

Posted by a Superuser, not a Sky employee. Find out more

@caesarome  As poster mentions playlist this is Glass/Stream, related and a known issue with the 5 on demand app

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: pcorbridge

Message posted on ‎18 Apr 2025 05:53 PM

Re: CH5 app spinning wheel.

Many thanks. 

factory reset resolved the issue and all playlists stayed in tact. 

only hassle was logging back into the apps but didn't take too long. 

👍👍

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Message posted on ‎28 Aug 2026 03:40 PM

Re: My5 won't load

Hi, is this still the right fix to do? Ive been having this issue with My5 for the last week,...... not for the first time i may add!. I called sky and they took me through all the usual steps, which havnt done anything, but didnt mention a factor factory reset.

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This message was authored by: JDrury

Message posted on ‎29 Aug 2026 07:21 PM

Re: My5 won't load

Can you please help me, I done all the steps and still have the problem

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