Hi @dawnslack12345678
Try a reboot in the first instsnce. However if this continues to happen you will need to check that your puck is getting the minimum required speeds set out by Sky of 25Mbps for HD and 30Mbps for UHD.
You can check this by opening netflix> go to left menu and down to get help > connectivity > connection check.
You can reboot you puck by going to settings > system management> resets & updates > reboot
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
