My new Sky streaming keeps freezing

[David_Gooner]

I've had my service for 3 months and for the last month it keeps freezing - sometimes it comes back within a few seconds sometimes it's over a minute - sometimes the screen goes black. According to my Sky service quality checker the signal is fine... I'm getting fed up!!

[Jen_out_of_Jen]

Hi @David_Gooner, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141