Hi @Nkeoma
You will need to provide some more information.. Going off in what way? Are you seeing an error or Message? What is your broadband speed? Who is your ISP? Does it meet the minimum requirements of 25Mbps for HD and 30Mbps for UHD? Are ther specific channels, what steps have you taken to resolve e.g. reboot.
Once you provide more information the community will do it's best to assist. Remember we are fellow subscribers and not Sky so don't know your setup unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
