My bill

[Helenokeefe]

I cancelled my add skipping 2 x now and I am still being charged again for it . Im not happy as tryed calling and can't get through at any time of the day .

[Daniel0210]

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@Helenokeefe wrote:
tryed calling and can't get through at any time of the day .

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@Helenokeefe 

Is that just because there's a queue? 

All calls start automated (aka 'the bot') which may offer you an online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

[caesarome]

@Helenokeefe 

When did you cancel it and when it your next bill due to be taken as it might be that this next bill has already been created before you cancelled it so if this is the case it does need to be paid but you might see the payment then credit back on your next bill.