My LG G5 magic remote will not work with sky stream

[KennyV1]

Just purchased a LG OLED 65 G5 and using the magic remote to also control sky stream puck but although recognised by the puck says not suitable, I assume as not Bluetooth? 

[LauraMac38]

Hi Kenny,
 

Thanks for getting in touch.
 

I'd recommend taking a look at post 10 on the following Community thread, as it contains guidance that may help with the issue you're experiencing with your LG Magic Remote and Sky Stream:
 

https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-now-works-with-LG-magic-remote/td-p/4571163

 

[KennyV1]

No change.

[lainys]

Good Morning @KennyV1  

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141