Discussion topic: Mr
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Message posted on 29 Oct 2025 08:06 PM
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							Mr
						
					
					
				
			
		
	
			
	
	
	
	
	
Sky stream keeps turning off
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Message posted on 29 Oct 2025 10:51 PM
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							Re: Mr
						
					
					
				
			
		
	
			
	
	
	
	
	
You will need to provide more information in order for the community to assist. Remember we are not sky and fellow customers and know nothing about you unless you tell us.
I this a new install? When you say turning off- when? Does it turn back on again or do you need to power cycle it? Has it always been like this or just started?
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 30 Oct 2025 09:55 AM
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							Re: Mr
						
					
					
				
			
		
	
			
	
	
	
	
	
Hi @Biscuits1871 if the puck is turning off after about 10 minutes on pause or after a couple of hours of inactivity (ie the remote hasn't been moved or used) then this is normal behaviour and is part of the ECO system. It is highly annoying but there is no way to turn it off.
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