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Discussion topic: Mr

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This message was authored by: Biscuits1871

Mr

Sky stream keeps turning off 

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This message was authored by: mikealanr

Re: Mr

Posted by a Superuser, not a Sky employee. Find out more

Hi @Biscuits1871 

 

You will need to provide more information in order for the community to assist. Remember we are not sky and fellow customers and know nothing about you unless you tell us.

 

I this a new install? When you say turning off- when? Does it turn back on again or do you need to power cycle it? Has it always been like this or just started? 

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by: Fothergill1

Re: Mr

Posted by a Superuser, not a Sky employee. Find out more

Hi @Biscuits1871 if the puck is turning off after about 10 minutes on pause or after a couple of hours of inactivity (ie the remote hasn't been moved or used) then this is normal behaviour and is part of the ECO system.  It is highly annoying but there is no way to turn it off.

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