Movie package not working properly

[Lynn113]

I got the Sky box, added the rolling movies package but the movie's aren't playing right

[Mark39]

@Lynn113 can you elaborate on not playing right?

[Lynn113]

Yes, the movie starts to play but then stops and the screen goes blue

[BenJoBanjo]

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@Lynn113 wrote:

Yes, the movie starts to play but then stops and the screen goes blue

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Do you have a Sky+ box or a Sky Stream puck?

[Lynn113]

Sky Stream 

[BenJoBanjo]

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@Lynn113 wrote:

Sky Stream 

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You need to check the broadband connection to your puck. It's crucial that you get a constant, stable connection of at least 25Mbps without interference for the streaming service to function. 

To find out the speed your puck is receiving, open the Netflix app, navigate to the get help menu at the top left of the screen by clicking on your account avatar and run a network check. 

If you cannot provide a fast and stable enough connection either via WiFi or via ethernet cable direct to your router then you'll continue to have issues with your service.