MYSKY_2306

[Miles1981]

Hi all, 

I see this has come up a few times on here but definitive answer on how to resolve it....

I recently (in the last week) took out Sky Cinema with Paramount+, I wanted to upgrade to have no adverts, which I tried to do and ended up with MYSKY_2306 as an error when I tried to checkout.

I did this in the Sky Store section on Sky Stream.

My only option at this point if no one can assist here is to call them, but I doubt that will work given everyone's post so far!

Thanks in advance for any help you can offer

[mikealanr]

Hi @Miles1981 

If you can't get into Sky marketplace on your puck you will need to call Sky. 

https://www.sky.com/help/articles/switching-app-subscription-plan

My dad had this issue when trying to go into My Sky > Sky Shop on both of his pucks and a back office team had to resolve. Not sure if Sky advisors will be able to add the marketplace subscription for you.

MikeAlanR

[Miles1981]

Hi @mikealanr 

Thanks for confirming, I'll go ahead and call them next week to get it sorted I think. 

I was afraid that would be the case but thought I'd check see if anyone had success outside of that.

Thanks for replying