Loud noise when fast forwarding on Sky Stream

[Scorthorne123]

I have been experiencing issues for several weeks now when I fast forward shows on Sky Stream. The noise is probably beet described as "electronic" or "digital" and i have to mute the tv now when i fast forward affected shows. This only appears to affect Sky owned channels, including Sky Witness, Sky Atlantic etc. 

I have tried resetting etc and ive also changed the sound setting to "passthrough" to resolve the other Sky Stream sound issue with the picture and sound being out of sync.

has anyone else had the fast forwarding issue and anyone know a fix?

[Fothergill1]

@Scorthorne123 This is not a problem I have come across before so was waiting to see if anyone could provide you with a solution or at least some suggestions.  Seeing as nothing has been posted in reply I am escalating your post to the Sky online team who will send you an invitation for an online chat and some troubleshooting.  It may even be a fault developing in your Stream Puck so if Sky  don't have a solution ask for the puck to be replaced.

The link below explains how the online chat procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Scorthorne123]

Hi @Fothergill1 

That's really helpful, thankyou

Many thanks

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.