Lost free subscription to discovery+

[Doug12]

Hi,

Hoping someone can help.

I recently switched to sky stream from sky Q and also got the sky glass gen 2 TV and also converted to full fiber. 

The customer service assistant confirmed that everything would stay the same as i was happy with everything i had, however i have recently discovered that my discovery+ account which was free with my old sky Q account isan't any more and wants me to now pay for it.

Does anybody know why? Is this a mistake?

If it is not a mistake i feel i have been mislead and am very unhappy at the moment.

[lettice]

As you have moved from Sky Q to Sky Stream, you will need activate Discovery+ again.

Follow the activation advice in the link below and use your original email address and password you used when you had DIscovery + on Sky Q.

https://support.discoveryplus.com/gb/Answer/Detail/000004098

[Doug12]

Thanks for that, i shall try that when i get home. I need to check again but when i went into the app it had on the screen @Renw your Subscription@ which when you go through using the QR code etc takes to the webpage but with a message informing you to set the subscription for £3.99 per month.

I will check tpo see if there is an option to renew via Sky though, so thank you