Logitech Harmony Ultimate remote and Sky Stream issues

[PaulB1956]

Hi Sky people,

I'm really looking for help from another Sky Stream user that uses the same Harmony Hub and Ultimate remote that I have.

I've just switched from Virgin to Sky Stream and the Stream remote mapping/functionality is dreadful. Lots of lag, mis-clicks and several key buttons not working at all.

I struggled to get the Sky Stream in to Harmony but did eventually by pressing buttons 4 and 6 to get into IR mode and the use 'Sky' as the make and 'Stream' as the model as it didn't recognise the model number. Now the button settings provided only work intermittently. I have re-mapped most of the buttons in the Harmony remote map image to functions provided by the settings given for the Sky Stream in Harmony but I can't find a suitable function to go back and I have selected both BACK and EXIT but neither work.

I am also experiencing horrendous lag, often resulting in double or treble clicks ending up in menu options not wanted. I am at the stage now where I power on using the Harmony remote and then have to switch over to the Stream remote for everything else...unless I want to mute the sound or change sound volume, or switch to the Samsung TV.

So anyone with the same or similar set up that has advice, tips or an answer please do get in touch.

Paul

TV: Samsung UE55U8000FKXXU 55 Inch LED 4K Ultra HD Smart TV

AV: Pioneer HTP-076-B - 5.1-Channel Home Cinema-Set (5 speakers and sub-woofer)

Sky Stream puck

Universal Remote: Logitech Harmony Ultimate, with Harmony Hub

[GD1]

@PaulB1956  I have mine set under Sky Stream, which gives the same commands, I've not had to programme any buttons as they main ones all works under setting up Sky Stream as a device

[PaulB1956]

Hi GD1,

Thanks for the response - appreciated.

So maybe I need to start over - I'll set up the Sky Stream again as a new device and change nothing and get back to you.

In the mean time what button is used as the Sky Stream + button on the Harmony Ultimate remote?

And what button on the Harmony is the BACK button?

Paul

[GD1]

@PaulB1956 Button next to mute the Arrow looping back is the back button,  to add somethng to the playlist on the harmony remote I normally just go to the programme/film on the main screen, select it the scroll to the  + add to playlist option.

[PaulB1956]

GD1,

What is "Arrore looping back"?

Thanks

[GD1]

@PaulB1956  Please take a look at previous  my reply I think i've explained it.

[PaulB1956]

Hello again GD1,

I am almost there but have fallen short with a couple of buttons.

I created a new device using Sky and Stream followed by a new activity that powers on the Samsung TV, the Pioneer AV and the Sky puck. Every button works with two exceptions:

1. The PAUSE button and

2. The PLAY button.

I've also tried manually fixing that by remapping both buttons but both show a big green tick and will not allow me to re-train it. Even if I specify a new and unused name, like Test pause, it starts with a tick and no ability to re-train.

Any ideas?

Paul

[GD1]

@PaulB1956 The only way I've got it to work is press the outer wheel "left" button then the "OK" Button which does both Pause & Play on the remote.

[PaulB1956]

Hi GD1,

The outer wheel left and the OK button hack...kind of works but it's very fiddly. Doesn't always work and/or you get the wrong outcome because of a second or double click.

But thanks never the less. You've been a great help.

What we really need is for Sky people to talk to Logitech Harmony people and get 100% accurate IR codes .... shall we hold our breath?!?!? 😂

[BenJoBanjo]

---

@PaulB1956 wrote:

Hi GD1,

The outer wheel left and the OK button hack...kind of works but it's very fiddly. Doesn't always work and/or you get the wrong outcome because of a second or double click.

But thanks never the less. You've been a great help.

What we really need is for Sky people to talk to Logitech Harmony people and get 100% accurate IR codes .... shall we hold our breath?!?!? 😂

---

Logitech stopped making Harmony remotes years ago and they actually ended support for the Harmony remote software in May this year so I think the chances of Sky Stream codes being added are probably less than zero. 

When I used my Harmony Elite remote with a Stream puck a couple of years ago I actually used the Sky Q remote codes - it allowed all the main remote functions to work apart from the + for add to playlist. 

[C-and-D]

Just got a Sky Stream puck and been having fun setting it up with my Harmony Elite.

Added device as Manufacturer:  "Sky" and used "Stream" for Model.

Play/Pause didn't work when using the built in Play / Pause commands the Harmony had loaded for the device, so had to go into IR Mode with the Sky Stream Remote (4 + 6 together), and add a missing command on the Harmony for the Sky Stream device.

What I have noticed, is then when on the Guide and using the up/down/left/right buttons on the Harmony, sometimes it'll jump down (or up) 6 or 7 channels at a time, and when using the Right button to go across the guide for a specific channel it will randomly show the Days... tomorrow, day after, etc..

Not sure if I need to mess with any of the Harmony's "Delays" settings.

[PaulB1956]

Hi,

Well I gave up on the Harmony kit as it was just too flaky...all the same a issues you describe and more.

So I bought a SofaBaton to replace Harmony but not yet been able to set it up.

Beat of luck though.

[C-and-D]

I knew at some point I'd have to replace the Harmony (and SofaBaton has been at the top of my list)... just not been ready to take the plunge as haven't needed to. This Sky Stream puck almost tipped the balance.

However, I think I've just fixed the odd issue with the TV Guide and it jumping a few channels at a time and when selecting "right" it sometimes chooses the next program or shows the days it wants to jump forwards to.

There's a "Command Repeats" option in the Harmony on a per-device basis. For the Sky Stream it had defaulted to "3". I've now set this at "1" and all seems to be working as expected now.

Note, I found that holding in the Right button on the actual Sky Stream remote produced the "Days" (Today, tomorrow, etc) menu and that when i digged deeper as I knew then it was the remote sending a repeat command as though a button had been held down.

Hope this helps others.

SofaBaton on hold for now!