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Discussion topic: Lip Sync issues - Sky Stream

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This message was authored by stevc999 This message was authored by: stevc999

Re: Lip Sync issues - Sky Stream

Did anything ever happen with this? I still have lip sync issues and it's really frustrating. I like the idea of Sky Stream but this issue needs or be resolved!

This message was authored by koopie This message was authored by: koopie

Re: Lip Sync issues - Sky Stream

I've read a lot of posts from various forums about lip sync issues. It seems to have started with Sky Q and then it was compounded by arc/e-arc hdmi.  None of the players is accepting responsibility for the issue and it appears that they refuse to work together to resolve it. The Sky Q solution is to connect the Q box to your sound system using an optical cable. Works 100% except you can't get Atmos if that is important to you. Only HDMI can do this so if you use that you resolve the Atmos loss but get sync issues. Optical will give you Dolby Digital and surround though.

This message was authored by cliff53 This message was authored by: cliff53

Re: Lip Sync issues - Sky Stream

I changed mine to pcm and it resolved it

Steveboy
This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Lip Sync issues - Sky Stream


@cliff53 wrote:

I changed mine to pcm and it resolved it


But PCM prevents use of 5.1 or Atmos audio which many customers are paying extra for. 

This message was authored by Littletaffia This message was authored by: Littletaffia

Re: Lip Sync issues - Sky Stream

I've cancelled my subscription after my last call with the technical department. Puck is so full of problems aside from the annoying lip sync. Don't like being told to use PCM for the audio and the lack of HDR on House of Dragons is the fault of my TV. The puck reverting to 1080 from 2160 every time the puck is put into standby is the fault of my Denon AVR X6500. Funny though that everything else going through the Denon works perfectly.

 

My request for a new puck was dismissed. Great way to retain customers as I've been with $ky for over 10 years.

 

The other thing I found annoying is that you have to give $ky 31 days notice to cancel so that they get some more money out of you. All my other streaming services get cancelled immediately.

This message was authored by JRY1 This message was authored by: JRY1

Re: QS025 Lip Sync Issues

Our lip sync is poor with live tv, but all recordings and apps work fine! 
I've tried all suggestions and just wasted another hour on it! Now ive got a poor picture!

We have a Samsung tv and sound bar

 

Any tips out there?  

This message was authored by cliff53 This message was authored by: cliff53

Re: Lip Sync issues - Sky Stream

Go into settings, there should be a tag saying pcm and pass through.

I changed mine to pcm stereo, and seemed to work

Steveboy
This message was authored by PaulEHilton This message was authored by: PaulEHilton

Re: Lip Sync issues - Sky Stream

Tried all these fixes but still had sync issues, then recalled that I had changed the picture resolution to 2160p UHD, so switched back to 1080p HD and the sync issue is resolved.  Seems perhaps that the higher picture resolution slows down the picture fractionally.  Worth reducing the resolution to see if this fixes your issue.

This message was authored by cliff53 This message was authored by: cliff53

Re: Lip Sync issues - Sky Stream

Unfortunately, along with black screen, looping adverts, freezing pics, footy players speeding up, i decided to cancel within my 31 day trial. Too many glitches at the minute.

Steveboy
This message was authored by koopie This message was authored by: koopie

Re: Lip Sync issues - Sky Stream

Yes 1080p is one of the solutions but then I miss out on UHD. This seems to be a common theme. There are other fixes but you always rob Peter to pay Paul. It should not be this way. 

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Lip Sync issues - Sky Stream

Unfortunately @cliff53 yes far too many glitches at present. Really hoping Sky will sort it all out as it's a great item. I think we all understand it's a new product, but they need to look at the systems they use before bringing out new products and fully test everything 

This message was authored by koopie This message was authored by: koopie

Re: Lip Sync issues - Sky Stream

The same issue has been kicking about for years for SkyQ users. Sky say they are not to blame but it happens across all TV's and soundbars. They are the common factor. Sky, just fix it once and for all.

This message was authored by cliff53 This message was authored by: cliff53

Re: Lip Sync issues - Sky Stream

I agree. £48 per month is expensive to be a guinea pig

Steveboy
This message was authored by lettice This message was authored by: lettice

Re: Lip Sync issues - Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

Q30 firmware was released to a small number of Sky Stream pucks overnight.

If all seems well, would expect it to be sent to all pucks soon.

 

It does have lip sync fixes.

So, would be useful for those who have had the problem, to check in your puck settings if you have Q30 and report back if it has helped with your lip sync issues.

 

I would suggest, when making the settings audio change from PCM back to a Dolby setting, to do a restart of the puck within settings before testing. Just to be sure that the audio option has been set correctly.

Fornthe restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

 

I Myself, have never had any lip sync issues with my various TV and audio combinations I have.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Lip Sync issues - Sky Stream

Will update sort all the other issues out as well?

 

Do we know what this update is going to fix? 

 

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