QS025 Lip Sync Issues

[Littletaffia]

@Fothergill1 I've got a fairly high end surround sound set up for Atmos. My AVR has the ability to change lip sync settings but it gets very tedious having to do it all the time. There are also other issues with Stream. Do I get these issues with Apple, absolutely not. If I did then I could opt out of subscription and drop back in when whatever issues are sorted. Can't do that with Sky unless you're prepared to go through multiple loops.

To be honest I'd dump $ky and never look back and use the money saved to buy 4K discs. If $ky know there's an inherent problem with some Stream pucks then they should recall them and issue new units.

[Fothergill1]

@Littletaffia Your setup is way ahead of my poor soundbar with subwoofer.  I also have an Apple TV which I use quite a lot instead of watching on Sky.  The ATV is an excellent piece of kit and is streets ahead of the competition.

Good luck, I hope they fix the lip sync for you soon 🤞

[Matt+Nunns]

28/6/2024

20:00

Sky Sports F1 UHD

Audio massively behind - approx 5-10 seconds.

sonos beam gen 2

sky stream puck

audio passthrough

putting puck into standby and then back on makes it better but still out of synch

[Twigletto]

It's at it's worst on BBC, both channel and iplayer, but not restricted to them, I've got it across the whole lot. Starts off ok, then gets worse. I've tried every fix suggested, reset my telly's sound, faffed about with sky settings, to no avail. If I'm paying for a puck, why do I have to resort to hours of labour, or using a firestick? I'm glad to see that for once a sky employee has bothered to reply to a lengthy discussion,makes a change. I'm exhausted.  ( and very angry.) Maybe instead of putting prices up, sky should pay us for the hours of our precious time trying to fix it.

[Martinguy25]

Hi, I find the lip sync is out on my sky stream, but I don't use external speakers.  The sounds comes after the picture, so using the day option only make it worse. 

[Gilby65]

Already had one replacement puck a week ago and still have the sync problems. Starts normally and within an hour or less the sync is out and also can change channel and the sound goes off altogether. With I had stuck with sky q

[JoelBaker]

Watching live Glastonbury on BBC. 

I have Samsung TV with soundbar. 

Watching with the native iPlayer app on the Samsung I see no lip sync issue - including with soundbar 

Watching live tv (same thing, Glastonbury on live bbc1/2) on my Sky stream gives lip sync problem where audio is behind video. So audio lag setting only makes the problem worse. 

I had years of excellent experience with Sky Q but Sky stream has been really poor from the start 

[Paul+Dray]

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@JoelBaker wrote:

Watching live Glastonbury on BBC. 

I have Samsung TV with soundbar. 

Watching with the native iPlayer app on the Samsung I see no lip sync issue - including with soundbar 

Watching live tv (same thing, Glastonbury on live bbc1/2) on my Sky stream gives lip sync problem where audio is behind video. So audio lag setting only makes the problem worse. 

I had years of excellent experience with Sky Q but Sky stream has been really poor from the start 

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Sky Stream Puck HDMI cable in to TV or in to Soundbar?

[JoelBaker]

sky stream into tv. 
tv into soundbar

[Anonymous]

Still getting the issue.  No improvement at all since the issue arose 

[Paul+Dray]

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@JoelBaker wrote:

sky stream into tv. 
tv into soundbar

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If you've got an hdmi in socket in your soundbar I'd try it with Stream Puck going in to that as it may make a difference. 

[BeckyC1]

My sky stream is always out of lip sync on the audio. I have tried resetting the pucks, I have tried every option in the digital audio delay. It is on both live tv and when watching shows on my playlist and streaming services such as Netflix.

[Bluemike]

Bad lip sync while watching the live darts this evening. Puck goes to receiver by hdmi. Puck us set to pass through but still has lip sync problems.

[Gento26]

Terrible lip/sync with Sky Puc. Are others having this issue.? Furums saying it's cheap puc and latency issues. Sky need to resolve quickly before it goes major on X.

[REGGIE5]

I just had the same issue and reverted to tv sound instead of sound bar and works fine. Just had the issue this morning, 01/07 on bbc 2 when Wimbledon started 10:30.