Discussion topic: Keep loosing connection with the stream puck

This message was authored by: Kelly2888 · ‎26 Jan 2026

Keeps disconnecting from the internet even though there seems to be nothing wrong with the internet conection

This message was authored by: mikealanr · ‎26 Jan 2026

Can you provide some more information such as who is your ISP? There has been a bug with some routers and sky glass / stream reporting no connection. Waiting a few seconds and pressing the home button should show the home screen.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Mandaric · ‎27 Jan 2026

We have had constant problems since getting our first stream puck, they replaced it and it's just as bad.
plusnet 300 mbps plus fibre, router in modem mode backing into a TP link deco mesh / wired LAN. Stream is wired, nothing else on the LAN has any issues, but the stream constantly loses connection and needs to be restarted.
im at the point of demanding Sky terminate our contract at no penalty and send the piece of **bleep** back

This message was authored by: purpleparrotuk · ‎12 Apr 2026

@Mandaric Did you ever get yours working?

Discussion topic: Keep loosing connection with the stream puck

Keep loosing connection with the stream puck

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