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Discussion topic: Jerry

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This message was authored by: jerry61

Message posted on ‎12 Dec 2024 12:35 PM

Jerry

Is sky stream down in tipperary 

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This message was authored by: GD1

Message posted on ‎12 Dec 2024 01:35 PM

Re: Jerry

Posted by a Superuser, not a Sky employee. Find out more

@jerry61  Skyb stream isn't localised, if there were a problem with stream it would affect the whole user base, and considering there isn't in influx of posts would suggest the issue with either your broadband or your puck

 

Have you tries rebooting the puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: lettice

Message posted on ‎12 Dec 2024 02:47 PM

Re: Jerry

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As mentioned above,

Most glitches are usually resolved by a restart.


Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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