Discussion topic: Issues with Sky Account when purchasing Sky Stream

This message was authored by: Frustrated51 · ‎28 Jul 2026

I purchased Sky Stream on Sat night.

Received emails confirming.

It said I could use SkyGo immediately, however, this was not the case.

I set up my Sky ID using the email I signed up with.

MySky app said account not set up.

Tried to connect Stream to MySky and it was not possible as I had not signed a CCA.

Spoke for 45 mins to someone who said they would ring me back tonight after speaking to her team but she did not call back.

When I try to access my messages/docs etc in MySky it says it is a restricted area.

Wondering if anyone else had issues with their account when signing up for Stream and not being able to activate it.

Feeling frustrated.

This message was authored by: Frustrated51 · ‎28 Jul 2026

Apparently with Stream you dont sign a CCA so something has gone wrong.

This message was authored by: MarkGoldsmith · ‎28 Jul 2026

@Frustrated51 wrote:
Apparently with Stream you dont sign a CCA so something has gone wrong.

Thats correct, you only need to sign a credit agreement if you are purchasing a Sky Glass TV via credit and not paying for the TV in full up front.

Sky Stream, Sky Glass Air and Sky Broadband customer

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