Internet not connected frequently

[Dawn19811]

I'm a new sky customer and every time I go to use the sky box the message; 

'Get connected' comes up. Sometimes it works after a few minutes and sometimes it takes longer. 

[caesarome]

@Dawn19811 

What Sky box it this, Sky Q ?

[Dawn19811]

It's the sky stream puck 

[lettice]

Can you make sure you have these options set in the Sky Stream puck settings;

Set Network standby mode to ON

Turn wifi OFF under Network if connected via an ethernet cable.

Different ways to get to the above Sky Stream settings menu;
Hit the  . . .  button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.