Intermittent picture loss

[KB721]

Have connected sky hub with streaming puck as new system and picture dropping out intermittently on different channels. Still have sound 

[Stephen+Mourton]

@KB721   Hi, if you are not connected via an Ethernet cable try and reposition the puck.  As a guide, ideally in the same room as your router, sitting alone with no other objects touching it, with about 6 inches of space around it.  See if that helps.