@Lou113 On you puck open the netflix app, go to Get Help, run the connection test, what speed is being reported back?
For reliable stream service you need a constant speed of 25mbps for HD & 35mbps for UHD, anything less will manifest itself in the issues you're experiencing.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
