Interactive tv

[Lizzymc]

I have a sky puck when I turn it on it says no broadband connection then the tv will come on but I can't get on any players or watch anything on my players it keeps saying no Internet connection can anyone help

[lettice]

Is this a new puck you have just setup or is this an existing puck that you have had running fine and is now not connecting to your broadband router/hub.

If it's been working fine before.

Is your broadband router/hub up and running.

You could try restarting your broadband router/hub.

Have you changed uour broadband provider?

If so, uoumwill need to update these details in Network settings:

1. Select Network settings on your TV.
2. Select Reset.
3. Wait while your network is checked, then select Confirm.
4. Now, follow the on-screen instructions to:
   • Connect to a Sky hub
   • Connect to a router from another provider
   • Connect with an Ethernet cable instead of WiFi