ITVX app will not load beyond splash screen

[Theonurs]

I know there have been posts on here before about similar issues, but there doesn't appear to be any solution. 

Current situ: loading the ITVX app fails to move beyond initial splash with logo. 

I have reset apps, soft and hard resets of the puck and no joy. The code to reset the ITV app is not accepted on the splash - I gather you need to enter on the initial menu, which I never get to. Regularly use BBC, Netflix, Prime, Apple, YouTube apps without issue. ITVX hasn't worked for months. 

I've had Stream for a year, and app  worked initially. ITVX was always a little unreliable and occasionally failed to stream, and then occasionally left the whole Stream in a broken state needing a power pull.

Any ideas? 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

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