I have just moved house and can’t seem to get my sky box to turn on,I’m not sure I have it plugged i

[Michelleb501]

I have just moved house and can't get my sky Q box to turn on, I'm not sure things are plugged into the correct place or if I'm missing a lead. 

[oj01]

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@Michelleb501 wrote:

I have just moved house and can't get my sky Q box to turn on, I'm not sure things are plugged into the correct place or if I'm missing a lead. 

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You've posted on the Sky Stream forum. Do you have Sky Stream or Sky Q? 

[Michelleb501]

I'm not actually sure, it's a small box 🫣

[GD1]

@Michelleb501  As we can't see what you've plugged in or which cables are where you'll need to do some basic trouble shooting yourself.

Is this the box you have?

[Exiled-in-HH]

Have a look at your Sky account... it will tell you😉

[Michelleb501]

Yes that's the box I have 😎

[Michelleb501]

I have two cables coming out of the back. One into the tv and one into the broadband box, am I missing a power cable? 

[GD1]

@Michelleb501  Your box should have HDMI to the TV and a power cable connection.

[TimmyBGood]

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@Michelleb501 wrote:

am I missing a power cable? 

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The smaller of the two circular connectors (right hand side in the image below) is for the power supply: this looks similar to a mobile phone charger but with a cable end to match that socket.

 

[Michelleb501]

Brilliant thank you, I have the two leads in the middle so it's  apparent I'm missing the power cable that goes into the round hole! 
thank you for your help! Have 

[TimmyBGood]

@Michelleb501 

 

[Michelleb501]

Thank you 🙏