30 Jan 2024 04:51 PM
Already setup new sky stream but remote is not connected with tv
30 Jan 2024 05:16 PM - last edited: 30 Jan 2024 05:19 PM
Posted by a Superuser, not a Sky employee. Find out more@Zaira5 If the remote is not working at all then take the back off the remote (it can be very stiff) and check that the paper tab didn't break when you removed it. This is quite common and it tends to leave a bit between the batteries and the contacts.
Try pairing it again as follows
If you are till having issues have a look at the following remote help guides:
If it is working the stream puck but won't control the on/off and volume of the TV you will need to go to settings > connected devices and set it up to control the TV from there.