HBO Max Subscription Broke

[DS71980]

I had HBO max free with adds, and upgraded on the 21st April and paid the £10.  

The next month I forgot it was due and it missed the payment.  The £10 was paid the following day on the 22nd.  

Then after that it was trying to charge £10 every two days.  I cancelled premium on the 16th May so it would go back to basic and stop trying to charge me extra. 

It said I had access until the 20th June.  That date has passed and it's expired now, and it's not reverted to free with adds, infact I can't even change anything as it's saying I have premium still.  If I look in marketplace it says it's cancelled, but not in my products. 

[Nigelb1972]

You'll probably need to reactivate your free HBO Max sub by linking it to your Sky account again.

This used to happen with Discovery+ where if you upgraded to Premium for TNT Sport and then downgraded again, it delink your basic free subscription...