Freezing stream service

[Teri3]

My sky stream service is constantly freezing, this is worse in the morning time and also in the evenings.

This has been going on for the past 1 month.

[GD1]

@Teri3  nHiow is the stream puck connecting to your router/hub?

What speeds are yopu getting to the hub over wifi?   Go tyo the netflix app - settings - run speedtest.

[bemak187]

@Teri3Stream needs both pretty good speeds AND a very solid WiFi connection.  If you have the option and its close to the router try wiring it in with Ethernet.

[Fothergill1]

@Teri3. One of the main reasons for freezing or stuttering is the quality and speed of the WiFi signal being received at the TV/puck and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network).  The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

The important thing with Wi-Fi is to have a stable signal as both Glass and Stream are susceptible to problems if there is any signal fluctuation or interference.  For this reason an Ethernet connection is usually better than WiFi as it maintains better stability. If you try an Ethernet connection don’t forget to turn off WiFi in Settings / Network / Advance settings.

If this is not practical (as in my own home) then you could consider Powerline Adapters which are about £35 on Amazon.  Don’t waste money on a Gb model as Glass and Stream Ethernet ports only support 100mbps.