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Discussion topic: Freezing picture

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Avatar for Jenbo
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This message was authored by: Jenbo

Message posted on ‎29 Aug 2026 10:21 AM

Freezing picture

We haven't been able to watch a full programme with out it freezing since we have had it. We have to physically turn the puck off by the mains and turn it back on, resetting the WiFi etc doesn't help, and there is nothing near it interfering. It's ridiculous can this be please sorted asap!
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎29 Aug 2026 10:26 AM

Re: Freezing picture

Posted by a Superuser, not a Sky employee. Find out more

@Jenbo  Freezing points to either poor wifi or insufficient speed.

 

On the puck open the Netflix App, go to Get gelp, run connection test, what speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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