0

Discussion topic: Freezing picture

Reply
Avatar for Chard1
Level 0 icon
What's this?
This message was authored by: Chard1

Message posted on ‎29 Sep 2025 07:05 PM

Freezing picture

Trying to watch to but picture keeps freezing and sound then cuts out. Occasionally the screen just goes black. Broadband, wi-fi all seems ok but it's making the programme nearly unwatchable.

Report post
Post 1 of 3
94 Views
Reply
Reply

All Replies

Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎29 Sep 2025 07:10 PM

Re: Freezing picture

Posted by a Superuser, not a Sky employee. Find out more

@Chard1  What are you watching TV on? Sky Q, Sky Glass or Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 3
91 Views
0 Likes
Reply
Avatar for Chard1
Level 0 icon
What's this?
Topic Author
This message was authored by: Chard1

Message posted on ‎29 Sep 2025 07:22 PM

Re: Freezing picture

Sky stream puck

Report post
Post 3 of 3
84 Views
0 Likes
Reply
Reply