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Discussion topic: Freezing picture

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This message was authored by: Chard1

Message posted on ‎29 Sep 2025 07:05 PM

Freezing picture

Trying to watch to but picture keeps freezing and sound then cuts out. Occasionally the screen just goes black. Broadband, wi-fi all seems ok but it's making the programme nearly unwatchable.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎29 Sep 2025 07:10 PM

Re: Freezing picture

Posted by a Superuser, not a Sky employee. Find out more

@Chard1  What are you watching TV on? Sky Q, Sky Glass or Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Topic Author
This message was authored by: Chard1

Message posted on ‎29 Sep 2025 07:22 PM

Re: Freezing picture

Sky stream puck

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This message was authored by: Super+Anthony

Message posted on ‎30 Sep 2025 07:57 AM - last edited: ‎30 Sep 2025 07:59 AM

Re: Freezing picture

Been having the same issues intermittently @Chard1. Sky are aware with the issues especially on the latency channel 922. I let them know when it happens so they can update my account and let the appropriate team know

(Please Note: I am Neurodivergent )
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