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Discussion topic: Freezing picture

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This message was authored by: James434

Freezing picture

Hi my sky tv which is through broadband is very pixelated and keeps freezing. Broadband checker says there is no issue and speed is good.

any help is greatly appreciated 

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This message was authored by: Jporch316

Re: Freezing picture

Posted by a Superuser, not a Sky employee. Find out more

@James434 wrote:

Hi my sky tv which is through broadband is very pixelated and keeps freezing. Broadband checker says there is no issue and speed is good.

any help is greatly appreciated 


Hi @James434  what speed is your internet ?

 

what speed are you getting on your device ? You can check this by going into the Netflix app selecting "get help" and choosing network test 

 

you need a minimum 25 mbs for HD (better if more tbh) 

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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