Freezing picture

[James434]

Hi my sky tv which is through broadband is very pixelated and keeps freezing. Broadband checker says there is no issue and speed is good.

any help is greatly appreciated 

[Jporch316]

---

@James434 wrote:

Hi my sky tv which is through broadband is very pixelated and keeps freezing. Broadband checker says there is no issue and speed is good.

any help is greatly appreciated 

---

Hi @James434  what speed is your internet ?

what speed are you getting on your device ? You can check this by going into the Netflix app selecting "get help" and choosing network test 

you need a minimum 25 mbs for HD (better if more tbh)