Freezing picture wth sky puck

[Kenneth48]

Since switching to streaming,, tv is freezing, buffering. I have high fibre internet. 

[Ayorinde]

My TV always freezing when streaming & not enjoying watching TV at all so how do I solve this problem

[lettice]

Having good local network broadband is key to Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

Also, it may be suffering from interference,, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.
You should be using the Sky supplied hdmi cable or a high speed equivalent one.

Plus, change both your pucks to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving is OFF.

More information like the above on the Sky FAQ help pages like here;
https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...

[Pammie59]

I have had ongoing issues with this fkr about 8 months- triubleshootinng, upgrading wifi, new pucks and still it freezes and screen goes black and unable to watch anything for hours on end. Just got off phone to SKY and told them this is the last time I am calling before I cancel. They don't knkw what probmem is but said other people have the same thing. He did a complete reboot of the puck and calling back in a week

[Bigal66]

I've had the puck for over a year now . The worst piece of technology I've ever purchased. It's the only thing connected to sky broadband that doesn't work properly. So I've came to the conclusion that it's not our tvs nor our broadband nor our cables . It's all down to this little black box called a puck .. absolute crap and not up to the job .

[Pammie59]

Would seem to be that. A friend had a SKY engineer riund a few weeks ago abou his dish and asked if would recomme d moving to Stream- he said don't touch it! Says it all dosen't it