Discussion topic: For the last few months on and of my sky stream is not connectinf all the wires and stuff are where

This message was authored by: Polly18 · ‎01 Jul 2024

My briadband diesnt seem to be connecting to my sky stream this has been happening on and off for few months the hub is right next to the sky puck im have to unplug everuthing and plug back in 3 or 4 times a day to get any tv

This message was authored by: GD1 · ‎01 Jul 2024

@Polly18 If the puck is close to the hub why not try ethernet from the hub to the puck, you would need to go into the puck setting menu and reset the network to connect over ethernet. And also turn of wifi when connected to ethernet

Cat 5 ethernet cable is sufficient and cheap and would certainly improve speeds to the hub, unless of course your line speed is too low.

You need at least 25mbps for HD & 35mbps for UHD.

Open the netflix app on the puck go to Get help and run the speedtest, what are the results of this?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: For the last few months on and of my sky stream is not connectinf all the wires and stuff are where

For the last few months on and of my sky stream is not connectinf all the wires and stuff are where

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Re: For the last few months on and of my sky stream is not connectinf all the wires and stuff are wh

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