Flickering, Jittery, Pausing on Sky Stream

[LouiseFan]

Hi all, me and my partner are new to Sky, since having it we have noticed a constant flickering, jittering and pausing while watching TV, tried so many channels, and apps. Even went out to buy some ethernet cables, still the same issue, googled it and read lots of chats but it's getting quite annoying now. We have tried Sky Go on Samsung tablet S9+ and it works perfectly fine. Changed / tried so many settings on the sky stream box, and even a reset. When we go through the sky website, it's sending us to the community forums. The internet is perfectly fine,

[GD1]

@LouiseFan  When you attached ethernet did you go into the puck settings menu and turn off wifi, then restarted the puck?

If not it's likely it's still connecting over wifi.