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Discussion topic: Faulty sly stream puck

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This message was authored by: virgiltracy123

Faulty sly stream puck

So my sky stream puck has gone faulty with various issues over the last 3 days and because it is a few days over the warrant period. So they want a £50 charge 

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This message was authored by: MarkGoldsmith

Re: Faulty sly stream puck

Posted by a Superuser, not a Sky employee. Find out more

How long have you had the puck?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: virgiltracy123

Re: Faulty sly stream puck

1 WEEK OVER 12 MONTHS

This message was authored by: MarkGoldsmith

Re: Faulty sly stream puck

Posted by a Superuser, not a Sky employee. Find out more

I believe that unfortunately sounds about right. Stream pucks distributed since 23rd Feb 2023 as only "loaned" to customers and effectively have unlimited warranty on them. All Stream pucks distributed prior to that, similar to the Glass TV, are owned by the customers and therefore have a limited warranty period where Sky will offer fixes or replacements free of charge.

 

https://www.sky.com/help/articles/warranty-sky-glass

Sky Stream, Sky Glass Air and Sky Broadband customer

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