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Discussion topic: Fast forward bug

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This message was authored by: Ed.B.

Message posted on ‎27 Oct 2024 07:13 PM - last edited: ‎27 Oct 2024 07:17 PM

Fast forward bug

Not sure if this is a new bug, but sometimes, but not always, if you fast forward for more than three seconds the timeline disappears, so instead of the centre button being play it brings up a programme info banner and you overshoot.

So then you have to scrabble around to find the play button, then rewind to where you wanted to be. 

 

Brilliant.

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This message was authored by: MarkGoldsmith

Message posted on ‎27 Oct 2024 07:55 PM

Re: Fast forward bug

Posted by a Superuser, not a Sky employee. Find out more

Yeah I've noticed this over the last few days.

 

@Ed.B. What software version is your device showing ( I suspect it's the latest software update that has caused it) ?

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This message was authored by: Ed.B.

Message posted on ‎27 Oct 2024 09:14 PM

Re: Fast forward bug

Entertainment OS 1.3

Build QS033.009.00P

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This message was authored by: MarkGoldsmith

Message posted on ‎01 Nov 2024 11:21 AM

Re: Fast forward bug

Posted by a Superuser, not a Sky employee. Find out more

Just to update this thread. This bug has been raised with Sky in the closed part of the forum is being investigated.

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This message was authored by: KevNewMedia

Message posted on ‎01 Nov 2024 12:27 PM

Re: Fast forward bug

Posted by a Sky employee

Thank you for bringing this to our attention @Ed.B. and @MarkGoldsmith 

 

We've escalated the issue to our support teams and will share any updates that we receive 👍

Thanks
Kev
Community Manager
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