Every time I try to watch live football, it lags consistently every time

[StephenW120]

Every time I try to watch live football, it lags consistently every time... I am using the Sky hub and watching HD (non 4k) only.... most of the time is no sound, freezing.... it let me very frustration.

[oldfella]

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@StephenW120 wrote:

Every time I try to watch live football, it lags consistently every time... I am using the Sky hub and watching HD (non 4k) only.... most of the time is no sound, freezing.... it let me very frustration.

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Hi @StephenW120 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[oj01]

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@StephenW120 wrote:

Every time I try to watch live football, it lags consistently every time... I am using the Sky hub and watching HD (non 4k) only.... most of the time is no sound, freezing.... it let me very frustration.

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Watching live football (or any channel) is delivered via the satellite dish so has nothing to do with your hub/internet. As such, the concept of 'lagging' doesn't apply.

[StephenW120]

 

Thanks for your info. However, My Sky box is connected to Sky hub via wifi, not satellite disc. So, I don't understand what's the problem it is. it For more info, i watch another program say other sky news is good and smooth. That's why i am frustration.

[stereohaven]

@StephenW120 That is Sky Stream, not Q, your post will be moved to get you answers from users of that product.

[Exiled-in-HH]

Lags ... do you mean buffering?

[Jason+Golding]

your issue is either 

a) insufficient internet speed 

b) poor WiFi connectivity