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Discussion topic: Error

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Avatar for Alex3431
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This message was authored by: Alex3431

Message posted on ‎08 Aug 2026 05:25 PM

Error

I'm trying to watch something and it's telling me that my pin has been entered incorrectly 3 times. That's not possible I've not been at home I've just turned the tv on 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎08 Aug 2026 10:29 PM

Re: Error

Posted by a Superuser, not a Sky employee. Find out more

Hi @Alex3431 

 

Then you device off at the mains for a few minutes and try again. If not working try changing your pin as per the information here: https://www.sky.com/help/articles/your-sky-glass-pin

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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