Disney+ stuck subscribed in app after cancellation

[Graham2241]

I recently cancelled my Disney+ due to an issue where the subscription was stuck on "renewal in progress". Following the cancellation I refreshed the apps on the Sky Stream puck and it no longer shows. However it is still showing as subscribed on the app. 

[Stephen+Mourton]

@Graham2241   Do you mean the app has disappeared all together, because it should still be there but just unable to sign in.

Have you tried a full reset by unplugging at the power leaving it for at least 30 seconds and switching back on and back at the Home Screen it should be there.

[Graham2241]

it is still showing as subscribed in the My Sky app. Should I delete the app and redownload?