Disney+ not working on my sky stream box

[Jay239]

Subscribe to Disney + though sky but the app isn't working. Please help 

[Stephen+Mourton]

@Jay239   There are two things to try if you haven't already.  Go to Settings, System management, Resets and select App refresh.  This does take a few minutes so wait for it to automatically return you to the Home Screen.  Then go back to the same settings and select Reststart tv, again waiting for the tv to restart and return you to the Home Screen and then try Disney+ again.  I hope it sorts it for you.

[Jay239]

I will give that go. Thank you 

[lettice]

Are you getting any error code?

As above you can try an apps refresh,  but note that an apps refresh can take up to 24 hours to complete.

1. Press Home on your Sky remote, then highlight Settings.
2. Press System management, then Resets and updates, and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewig, An apps refresh can take up or 24 hours to complete.

As well as also doing a settings restart as below, it would be wise to also do a broadband/hub restart.

Settings restart;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Jay239]

Tried that already, still didn't work 

[Leegray]

Ya I'm having same trouble have standard with adds  but unable to use it unless I pay the extra for without adds. 

Joke. 

[Hels725]

What is the fix for this??  Tried the refresh and it doesn't work 

[mmeeooww]

Call sky. You might need a new box or for it to be rebooted externally