Disney+ crashes

[James141213]

My Dad is a Sky Tv customer with Sky Stream. Each time he tries to watch something on Disney+ on his tv, the puk crashes, like switches off completely and the only way to get it back on again is to physically unplug the cable and plug it back in. This does happen at any other time, just when attempting to watch something on Disney+. I'm hoping someone can provide some advise on how to resolve this. 

[lettice]

Not sure what you have tried.

But first, do a settings restart;

Go to Settings>Systems Management>Resets & Updates

Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Do an apps refresh;

1. Press Home on your Sky remote, then highlight Settings.
2. Press System management, then Resets and updates, and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to fully complete.

With the Sky Stream puck in standby, restart the broadband hub/router.

Instead of doing a plug reset, for any kind of glitch, do the Sky Stream puck settings restart as above.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.