Disney+ asking me to start subscription

[Causy]

I had Disney+ working. But today when I try to use the app I get a message saying 'unfortunately, this app doesn't support in-app sign up', with the only option to log out.

One logged out, I sign back in and the only option is to 'restart subscription'.

When I go to Disney+ on my sky stream box, it has the option to log in or 'get Disney+'

Log in just tells me the code on screen is wrong.

'Get Disney+' gives me option to 'use above email' or 'use different email'. I want to use a different email, as I had an existing Disney+ account.

When I scan the QR code, it takes me to sky.com and gives me the following message:

"You've already linked your Sky and Disney+ accounts

To start watching, open the Disney+ app on your TV and select sign in"

I'm not sure why it suddenly stopped working, and I have no idea how to get it working again. Can you help?

[Brill+Gill]

Hi @Causy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Gdaddio]

I'm having the same problem today