Disney Plus - Error 83

[OceanDan]

Looking for some help. My brother has a Sky Glass TV, very recently paid off. He has been assured that all apps etc should remain functional even though it has been paid off.

For the past 2 days he's unable to watch anything on Disney+. He can open the app, select a show, but after a few seconds it returns a black screen with "Something went wrong. Please try again later (error code 83)".

He's been on a support chat with Disney, no luck.

I've been troubleshooting today. Here's what we've triee:

-Restarting the TV

-Power cycling the tv

-Restarting the router

-Refreshing apps

-Signing out of Disney+ and then back in

-Signing into a DIFFERENT Disney+ account on the same tv (same error)

-Signing into his Disney+ account on a different device (no error)

What has been advised that we cannot try:

-Clearing cache - not an option available on this model

-Uninstalling and reinstalling Disney+ - not an option available on this model

So the common denominator is that Disney+ no longer works on this TV, no matter what account is signed in. Previously it has worked fine for 2-3 years.

[mikealanr]

Hi @OceanDan 

It's likely an issue with he connectivity check that the Disney app does. Given that the Disney App is supported on Glass. I would try powering of your glass, power off your router for at least 5 mins as well as the ONT if fiber, power the router on and then glass once connected to the internet again.

https://help.disneyplus.com/en-GB/article/disneyplus-en-uk-error-83#cause

MikeAlanR

[OceanDan]

Hi, unfortunately we have also tried that when power cycling the tv. We have also connected the sky glass to a mobile hotspot rather than the wifi, which also experienced the same issue.

[Hunter2660]

Do the other apps work, or is it Just Disney+?

[OceanDan]

Other apps work fine. Disney+ previously worked fine but is now consistently experiencing this error.

[Hunter2660]

I wonder if this is related to the issues Stream is having with some of the apps. There appears to be an issue when the ads are inserted. As a video on Disney starts with ads, this could be the same problem.